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Healio Care Support Services are Registered NDIS Provider, ISO Accredited and are here to make navigating the NDIS system easier.
Founder, Jerome Fernando, has been in the customer service industry for 15 years and attention to detail and providing superior customer service are where his businesses outperform others and Healio Care is no different.
HEALIO CARE
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This information is confidential.
HEALIOCARE Support Services Referral Form
Please note:
- These records are owned by Healio Care Support Services.
- Information within these records will be shared with other staff within the organization when staff require the information to carry out their duties.
- The participant can ask to see records and receive a copy.
- All information obtained will be kept confidential.
- This information is used to set up the Service Agreement with Healio Care Support Services.
- The Service Agreement will be signed off by both the Participant/Advocate, and Healio Care Support Services.
- A signed Service Agreement is required to start ongoing services with Healio Support Services.
- Information will be archived safely while the participant is receiving our services.
Useful Numbers
NDIS Quality and Safeguards Commission
- Email: contactcentre@ndiscommission.gov.au
- Phone: 1800 035 544
National Disability Insurance Agency (NDIS Participants)
- Email: feedback@ndis.gov.au
- Phone: 1800 800 110
Department of Social Services Feedback
- Phone: 1800 634 035
- Email: complaints@dss.gov.au
- Website: www.dss.gov.au
Abuse
National Disability Abuse and Neglect Hotline
- Phone: 1800 880 052
- TTY: 1800 301 130
- National Relay Service: 1800 555 677
- Translating and Interpreting Service: 131 450
- The hotline is open 8am–8pm (AEST), every day, Australia-wide.
- Email: enquiries@disabilityhotline.org
- Website:
www.disabilityhotline.org
Australian Human Rights Commission
- Phone: (02) 9284 9600
- TTY: 1800 620 241
- Complaints info line: 1300 656 419
- General enquiries and publications: 1300 369 711
- Fax: (02) 9284 9611
- Email: complaintsinfo@humanrights.gov.au
- Website: www.humanrights.gov.au
Complaints Resolution and Referral Service
- Phone: 1800 880 052
- TTY: 1800 301 130
- National Relay Service: 1800 555 677
- Translating and Interpreting Service: 131 450
- Email: crrs@workfocus.com
- Website:
www.crrs.net.au
The Mental Health Emergency Response Line
- Metropolitan: 1300 555 788
- Rural link:
1800 552 002
Advocacy and Complaint Appeal Groups
Advocacy Support Group
People with Disability Australia (PWDA)
Group and individual advocacy services
- Phone: (02) 9370 3100 or toll free 1800422015
- Website:
www.pwd.org.au
Complaints and Compliments
Complaints and Compliments
Jerome recognised the gap with NDIS recipients being able to connect quality, reliable and trusted carers with each other and how important it is to do so. In 2021, Jerome established Healio Care Support Services, enlisting like-minded business professionals and qualified carers who understood his vision to begin building the business.
Healio Care is proud to be a quality-first and customer-first business offering fast response times to customers’ queries.
If we can’t offer what you need, we’ll find someone who does and connect you with them. Why? Because at Healio Care Support Services, you matter!
ISO 9001
This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in ISO’s quality management principles. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.
ISO 14001
ISO 14001:2015 is intended for use by an organization seeking to manage its environmental responsibilities in a systematic manner that contributes to the environmental pillar of sustainability.
ISO 14001:2015 helps an organization achieve the intended outcomes of its environmental management system, which provide value for the environment, the organization itself and interested parties. Consistent with the organization's environmental policy, the intended outcomes of an environmental management system include:
- Enhancement of environmental performance;
- Fulfilment of compliance obligations;
- Achievement of environmental objectives.
ISO 45001
SO 45001:2018 specifies requirements for an occupational health and safety (OH&S) management system, and gives guidance for its use, to enable organizations to provide safe and healthy workplaces by preventing work-related injury and ill health, as well as by proactively improving its OH&S performance.
ISO 45001:2018 is applicable to any organization that wishes to establish, implement and maintain an OH&S management system to improve occupational health and safety, eliminate hazards and minimize OH&S risks (including system deficiencies), take advantage of OH&S opportunities, and address OH&S management system nonconformities associated with its activities.
ISO 45001:2018 helps an organization to achieve the intended outcomes of its OH&S management system. Consistent with the organization's OH&S policy, the intended outcomes of an OH&S management system include:
- Continual improvement of OH&S performance;
- Fulfilment of legal requirements and other requirements;
- Achievement of OH&S objectives.
